Shipping:

All orders are shipped via Canada Post unless otherwise specified. Small Packet Service allows for shipment in padded envelopes and is usually sufficient for most products offered. Larger and fragile items are shipped in boxes and typically will require the Expedited Parcel Service which also includes tracking.

In stock orders will ship 24 to 72 hours after receipt of approved order. All orders ship complete unless specific instructions to ship partial orders is received. Any delays in shipping caused by items not being in stock will be comunicated at time of order. Notifications are sent at time of shipment together with tracking information, if available.

Clients local to Vancouver, B.C. also have the option of selecting the no charge "Hold for Pick Up" option. Clients are contacted when product is available to arrange for pick up or rendezvous, usually at the Davidson Pittstop in Fleetwood (Surrey, B.C.).

http://www.davidsonpittstop.ca/

Returns:

All products are guaranteed to be free of defect at time of shipping. Products received in faulty condition can be returned for warranty replacement or 100% refund of product price and taxes paid, so long as they are received with 30 days of receipt of order. Shipping fees are not refundable.

We strive to properly represent all products offered and depict all products accurately. Accordingly, any returns for other than errors on our part or product defect are subject to a 20% restocking fee.

No returns are accepted without a Return Materials Authorization (RMA) number. To receive that number which MUST BE clearly shown on the package, please email us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Please state the item you wish to return, the reason for the return, together with the invoice/shipment number, if available, together with your contact information. Once the RMA is received, product should be shipped to;

Behind Bars Cycle Gear
#140 – 552A Clark Road
Coquitlam, BC V3J 0A3 Canada

Attention: Customer Service

Include the RMA number on the outside of the box and be aware that our depot is not authorized to receive items on a C.O.D. basis, so shipping charges MUST BE pre-paid.

Warranty replacements will be shipped on a no charge basis once the item has been inspected and confirmed to be defective. If appropriate, refunds will be issued within 72 hours of receipt of goods via the means of payment selected at time of purchase. (PayPal, Credit Card).